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Technical Requirements

Students are responsible for having the required Hardware and Software prior to the course start date. If your computer does not have the proper hardware, Blackboard may run slowly or may not run at all. Prior to using Blackboard on your computer, compare your current system configuration with the system requirements below.

HARDWARE (minimum requirements)

  • 1 GHz Processor
  • 1 GB Ram
  • 40 GB Hard Drive (with at least 10GB available)
  • Consistent High Speed Internet Connection
  • Sound card / Speakers
  • Video Graphics Card
  • CD - Rom
  • 15" LCD Monitor

HARDWARE (Recommended)

  • 2 GHz Processor
  • 2 GB Ram
  • 60 GB Hard Drive (with at least 20GB available)
  • Consistent High Speed Internet Connection
  • Sound card / Speakers
  • Video Graphics Card
  • CD - Rom
  • DVD - Rom
  • 17" LCD Monitor
  • Printer

SOFTWARE (minimum requirements)

  • Windows XP SP2
  • Mac OSX 10.5 (Leopard)
  • MS Office 2007 Student Edition (Word, PowerPoint, Excel)
  • Windows Media Player

SOFTWARE (Recommended)

  • Windows 7 (32-bit)
  • Mac OSX 10.6 (Snow Leopard)
  • MS Office 2007 Student Edition (Word, PowerPoint, Excel)
  • Windows Media Player
  • QuickTime
  • RealPlayer

Browser Compatibility

A Certified Browser is one that has been fully tested and is fully supported by Blackboard 9.1. SP7

A Compatible Browser is one that has undergone limited testing.

Blackboard has certified the following browsers for computers running Windows Operating Systems:

  • Windows Vista (32-bit): Internet Explorer 9 and Firefox 4.0
  • Windows 7 (32-bit): Internet Explorer 9 and Firefox 4.0. Google Chrome

The following are compatible browsers for computers running Windows Operating Systems:

  • Windows XP (32-bit): Internet Explorer 8, Firefox 3.6, Firefox 4.0 , Google Chrome
  • Windows Vista (32-bit): Internet Explorer 8, Firefox 3.6, , Firefox 4.0, Google Chrome
  • Windows Vista (64-bit): Internet Explorer 8, Internet Explorer 9, Firefox 3.6, Firefox 4.0, Google Chrome
  • Windows 7 (32-bit): Internet Explorer 8, Firefox 3.6
  • Windows 7 (64-bit): Internet Explorer 8, Internet Explorer 9, Firefox 3.6, Firefox 4.0, Google Chrome

Blackboard has certified the following browsers for computers running Macintosh Operating Systems:

  • Mac OSX 10.6 (Snow Leopard): Safari 5.0, Firefox 3.6, Google Chrome

The following are compatible browsers for computers running Macintosh Operating Systems:

  • Mac OSX 10.5 (Leopard): Safari 4.0, Safari 5.0, Firefox 3.6, Firefox 4.0, Google Chrome
  • Mac OSX 10.6 (Snow Leopard): Safari 4.0 , Firefox 3.6

If the computer you are using has a compatible browser, you may still be able to use parts of Blackboard 9.1. However, you may also experience problems, especially when completing quizzes and tests or using chat and the Virtual Classroom.

Blackboard 9.1 requires that your Web Browser conforms to certain standards. If you have and out-of-date or unsupported browser, you will need to download either a certified version of your current browser or a different certified browser before attempting to log back into Blackboard 9.1.

*The AOL Browser is not compatible with Blackboard 9.1. You may use your AOL as a source of internet connection, but must use one of the web browsers listed above for your operating system to access Blackboard 9.1.

Browser Configuration

Your browser must be configured properly as follows:

  • JavaScript must be enabled
  • Cookies must be enabled
  • Pop-Up Blocked must be off; or the URL of the Blackboard 9.1 website allowed to present Pop-Ups

Browser Plugins

You will need at least three browser plug-ins to use Blackboard 9.1 SP7

  • Adobe Reader
  • Adobe Flash Player
  • Sun JRE 6 – Java Runtime Environment plugin(Windows Operating System Only)

*Blackboard 9.1 will not run properly if you are using an incompatible version of Java or if you have multiple versions of Java installed.

Below are known technologies that are not supported:

  • Internet Explorer 6, 7
  • Firefox 1.x, 2.0, 3.0, and 3.5
  • Safari 2.0, 3.0, 3.1, 3.2 and any versions on Windows
  • Mac OSX 10.3, 10.4 "Tiger"
  • Java 5 (although it may continue to work)

Note: Other platforms, operating systems, browsers and dial-up connections will work; however we have found that students experience the least amount of problems with faster systems, using the latest versions of Windows operating systems, with the listed browsers and versions and a fast Internet connection, such as Cable or DSL.

For more information on the various supported platforms, operating systems and help with browser tune-up, visit these pages at Blackboard.com: https://behind.blackboard.com/s/ and http://www2.blackboard.com/tuneup

Information Regarding Scheduling

Provide current home or work e-mail addresses and phone numbers when scheduling. Free e-mail accounts are available at www.gmail.com and www.yahoo.com.

Email Accounts

CAUTION: Free email accounts sometimes offer limited storage space (However, Free Gmail accounts offer ample space at 7 GB). If your "inbox" is full, even with junk email, valid messages will be rejected.

Some courses require the purchase of an access code from the bookstore, or from Blackboard. You will not be able to gain access to the virtual classroom of a class requiring an access code without it.

Course Certification

You must certify for each class for which you are scheduled. With the new certification system, you will not be able to certify for your classes until your scheduled classes are available within Blackboard. For returning students, the "old" certification messages that were sent to cert@jones.edu are no longer acceptable.

Beginning the Fall 2005 semester, we implemented a new method of certifying classes. As you enter each of your virtual classrooms you will see a Blue button labeled, "Certify for Course." Click this button, and then click the hyperlink, "CLICK HERE TO CERTIFY FOR CLASS." You will then see an instructions screen; click, "Begin Quiz." In the answer box of the quiz, type your full name, the last four digits of your SSN and one or two valid Internet email addresses, then click SAVE, and then click FINISH. Your certification message will be automatically sent to Jones College.

If you do not certify for a class prior to the end of the Drop-Add period, you will be dropped from that class. Unless there is documentation that you are certified for a class, you cannot be re-instated after that date. This is a legal requirement.

Help with Classes or Scheduling

Your instructor is your first point of contact regarding ALL class related matters. Sending email regarding class related issues to anyone other than the instructor will delay the response to your message.

Contact the Dean's Office for all other issues (adding classes, withdrawals, reduction in class hours, etc) at deans@jones.edu.

If for any reason, you cannot access your course materials during the Drop-Add period, notify the closest Jones College campus immediately. A procedure has been implemented to assist you with this matter. At the onset of any problem you should always contact your instructor first. This way the instructor will be aware of the problem and at the discretion of the instructor, may be able to allow some leniency in the activity due dates. For students not in the immediate area of a Jones College campus, send an email to deans@jones.edu and your instructor detailing your problem. If you send your request after 6:00 PM, Eastern Standard Time, The Dean's office will route your request to the appropriate person(s) the next Jones College business day.

It is in every Online Learning student's interest to attempt entry into Blackboard as soon is practical after the beginning of the semester.

All students are encouraged to visit Blackboard's corporate web site http://www.blackboard.com/us/index.Bb several times during the semester, and thoroughly explore it.

We're here to help you get answers you need. Contact Us Today!

 

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